frequently asked questions

WHERE ARE BYSIO CANDLES & INCENSE MADE?

Our candles and incense are handmade in small batches by our team, in Brooklyn, NY. 

 

WHAT INGREDIENTS DOES BYSIO USE?

WICKS: Our wooden wicks are eco-friendly, clean-burning and are made from FSC certified wood. We chose to use wooden wicks because they create a calming crackling sound when burned.

WAX: We use a unique blend of natural apricot and coconut wax, which is vegan and provides a clean burn in your space. 

SCENTS: We use phthalate-free fragrance oils to create our scented candles and incense. These scents are made of fine fragrance oils and pure essential oils from around the world.

 

HOW CAN I TAKE CARE OF MY BYSIO CANDLE?

Please refer to our Candle Care guide for further information.

 

WHAT SHIPPING OPTIONS DO YOU OFFER?

We currently offer multiple shipping options with UPS.

 

DOES BYSIO SHIP INTERNATIONALLY?

We currently only ship within the United States, however, we are working to offer International Shipping in the near future. Please lookout for updates soon!

 

WHEN WILL MY ORDER SHIP?

Please allow 2-4 business days for your order to be processed. Once your order has shipped, you will receive a notification email with tracking details. Orders are estimated to be delivered within 3-5 business days, based on your address. Due to the impact of COVID-19 and increased shipping volumes for all mail carriers, there maybe unforeseen delays. We thank you for your understanding and support during this time!

 

WHAT IS YOUR REFUND/RETURN POLICY?

Please refer to our Refund/Return Policy page for further information.

 

HOW CAN I CONTACT BYSIO?

If you have any questions or concerns, please feel free to reach out to us via email at hello@bysiobk.com, and someone from our team will get back to you shortly.